Privacy Policy

1. Information We Collect

Depending on how you use Spotless Score, we may collect:

Information you provide to us

When you create an account, submit a review, contact us, or otherwise use our services, we may collect:

• Name or username
• Email address
• Password or authentication information
• Hotel reviews and ratings you submit
• Any information you voluntarily provide when contacting us
• Your marketing preferences

You do not need to provide unnecessary personal information to browse hotels on Spotless Score.

Information collected automatically

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of visits
• Website usage and interaction information

We use this information to operate, secure, improve and analyse our website.

2. How We Use Your Information

We may use your information to:

• Create and manage your Spotless Score account
• Allow you to submit and manage reviews
• Display your reviews and ratings on the platform
• Calculate and maintain hotel scores and rankings
• Provide and improve our services
• Respond to enquiries and support requests
• Detect and prevent spam, fraud, abuse or manipulation of reviews
• Maintain the security of our website
• Understand how users interact with our platform
• Send service-related communications
• Send marketing communications where you have given us permission to do so

3. Reviews and Public Information

When you submit a hotel review, some information associated with your review may be publicly visible on Spotless Score.

For example, your username/display name, rating, review content and date of review may appear alongside the review.

We recommend that you do not include personal or sensitive information about yourself or others in a review.

We may moderate, remove or restrict reviews that violate our Terms & Conditions or appear fraudulent, abusive, misleading or otherwise inappropriate.

4. Account Information and Login

If you create an account, we collect information necessary to create and manage your account, such as your email address and login credentials.

Passwords are stored securely using appropriate security measures. We do not sell your account information.

You are responsible for keeping your login details confidential and should notify us if you believe your account has been accessed without your permission.

5. Marketing Communications

When creating an account or submitting information through our website, you may be given the option to receive marketing communications from Spotless Score.

If you actively tick the marketing consent box, you agree that we may contact you with information such as:

• Spotless Score news and updates
• New features
• Travel-related content
• Offers and promotions
• Other marketing communications that may be relevant to you

Marketing consent is optional and is not required to create an account or use Spotless Score.

You can unsubscribe from marketing communications at any time by contacting us via the form provided in the section ‘contact us’.

We will not treat your refusal to receive marketing communications as a reason to restrict access to our core services.

6. Legal Basis for Processing

Where applicable under UK or EU data protection law, we process personal information on the basis of one or more of the following:

• Your consent
• Performance of a contract with you
• Our legitimate interests
• Compliance with a legal obligation

Where we rely on consent, you can withdraw that consent at any time.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand website usage
• Improve website functionality
• Measure performance
• Support marketing activities where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser or our cookie settings, where available.

8. Third-Party Services

We may use third-party providers to help operate Spotless Score, such as:

• Hosting providers
• Database and authentication providers
• Hotel data/API providers
• Analytics providers
• Email and communication providers
• Security and fraud-prevention services

These providers may process information on our behalf and are expected to protect it appropriately.

9. Hotel and Travel Data

Hotel information displayed on Spotless Score may be obtained from third-party hotel data providers.

This information may include hotel names, addresses, photographs, facilities, prices, ratings and other accommodation information.

Hotel information and third-party ratings are separate from reviews and scores generated by Spotless Score users.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

You may request deletion of your account and personal information, subject to information that we are legally required or legitimately entitled to retain.

11. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Request portability of your information

To exercise your rights, contact us using the details below.

12. Children’s Privacy

Spotless Score is not intended for children under the age required to independently consent to online services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

However, no online service can guarantee complete security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date above and, where appropriate, notify users of significant changes.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through the contact form on Spotless Score.